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Terms of Service 

Last updated: [24/01/2026]

These Terms of Service (“Terms”) govern the provision of web design and related services by [StockerMedia](“we”, “us”, “our”) to you (“Client”, “you”). By engaging our services, signing a proposal, or making payment, you agree to these Terms in full.

1. Services

We provide web design and related services as outlined in the agreed proposal, onboarding documents, written communications, or scope of work (“Services”). Any work not expressly included in the agreed scope is considered additional and may be declined or charged at our discretion.

We are under no obligation to provide services, features, revisions, or functionality beyond what is explicitly agreed in writing.

2. Client Responsibilities

You agree to:

  • Provide all required content, assets, feedback, and approvals promptly
  • Ensure you have full rights to any materials you supply
  • Review deliverables and raise issues within reasonable timeframes

Delays caused by missing content, feedback, or approvals may result in revised timelines and do not constitute breach on our part.

3. Fees & Payment

  • Fees are as outlined in the agreed proposal or invoice
  • Payment terms are [14] days from invoice date unless otherwise stated
  • Work may be paused at our discretion for late or missed payments
  • We reserve the right to charge statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998

All fees are exclusive of VAT unless stated otherwise.

4. No Obligation for Extra Work

Any work, assistance, revisions, support, or changes provided outside the agreed scope are provided strictly at our discretion.

  • Additional work is not guaranteed, even if previously provided
  • Any extra work completed does not set a precedent or obligation for future work
  • We may refuse additional requests without justification

5. Revisions & Scope Control

  • Only the revisions explicitly stated in the proposal are included
  • Requests deemed outside scope may be declined or quoted separately
  • Excessive revision requests may result in additional fees or termination of the project

6. Intellectual Property

  • Ownership of the final website design is transferred only upon full payment
  • Until full payment is received, all work remains our intellectual property
  • We retain ownership of all drafts, working files, concepts, methodologies, and unused designs
  • We may display completed work in our portfolio, marketing, and promotional materials unless agreed otherwise in writing

7. Third-Party Services & Platforms

We are not responsible for issues arising from third-party services including but not limited to hosting providers, plugins, themes, domains, payment processors, or platform updates.

Any third-party costs are the Client’s responsibility unless explicitly stated otherwise.

8. Liability & Warranties

To the fullest extent permitted by law:

  • We provide Services on an “as is” basis
  • We do not guarantee specific results, performance metrics, rankings, conversions, or business outcomes
  • We are not liable for indirect, incidental, or consequential losses
  • Our total liability is limited to the total fees paid for the Services

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

9. Termination

We reserve the right to terminate or suspend Services immediately if:

  • Payment terms are breached
  • The Client is abusive, unreasonable, or uncooperative
  • The Client repeatedly requests work outside scope

Upon termination:

  • All completed work to date remains payable
  • Outstanding invoices become immediately due
  • No refunds are provided for work already undertaken

10. Refunds

Due to the bespoke nature of web design services, all fees are non-refundable once work has commenced, unless agreed otherwise in writing.

11. Confidentiality

Both parties agree to keep confidential any non-public business or project information, except where disclosure is required by law.

12. Force Majeure

We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including illness, technical failures, supply chain issues, or events classified as force majeure.

13. Data Protection

We process personal data in accordance with the UK GDPR and Data Protection Act 2018. Data is used solely for service delivery and business operations.

14. Amendments

We may update these Terms at any time. The latest version will apply to all ongoing and future engagements.

15. Governing Law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

16. Contact Details

[stockermedia.com]
Email: [contact@stockermedia.com]